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PURCHASING POLICY

Ordinaire Cambodia's purchasing policy

(Applicable to Customers purchasing goods at Showrooms or via websites and online shopping channels of Ordinaire Cambodia - Facebook, Instagram)

I. Purchase instructions:
Step 1: Select products

Purchase in Showroom:
Please visit Ordinaire Cambodia's Showrooms to select products that suit your preferences or demands.
Showroom Phnom Penh: #37, Street 2011, Sensok, Phnom Penh

Purchase via websites and online shopping channels:
Select the product that suits your preferences or demands and add it to your cart.

Step 2: Place order
Purchase in Showroom:
Provide the delivery details and choose your payment method.

Purchase via websites and online shopping channels:
- Place order via website:
Visit website: www.ordinairecambodia.com
Select products and order.
​
- Place order via Facebook/Instagram:
Visit https://www.facebook.com/OrdinairePhnomPenh or https://www.instagram.com/ordinairephnompenh/
Comment or inbox on Ordinaire Phnom Penh fanpage to order.

- Place order via Hotline:
Hotline: +855 96 397 1901

Step 3: Proceed payment
Deposit:

  • For Customers buying furniture products via website and at Showroom, the deposit fee is 60% of the total value of order. For home decoration products purchased at the store, kindly pay 100% when purchasing.
  • In case Customer has deposited in advance, the remainder will be paid upon delivery. If Customer refuses to receive the goods not due to product defect, Ordinaire Cambodia has the right to cancel the order and the deposit will not be refunded.
  • If Customer receives a product that is defective or different from ordered model, Ordinaire Cambodia will be responsible for replacing the correct product within 14 days from the date of unsuccessful delivery. In case similar product is not available, Ordinaire Cambodia will cancel the order, and refund the received deposit within 30 days to Customer. With international credit card transactions, time for deposit refund will depend on the card-issuing bank.

- Kindly double-check all information related to your Order before payment.
- An order created by Customer and sent to Ordinaire Cambodia in the above manner is considered an offer to enter into a contract for the sale of products according to Ordinaire Cambodia's General Policy.
- Any order forms must be confirmed by Ordinaire's staff. Please do not transfer money without confirmation.

Payment methods that Ordinaire Cambodia provides:

  • Cash payment
  • ATM, Visa, MasterCard payment
  • Bank transfer payment

Bank name

ACLEDA Bank

Account owner

Kao Pissalnicolas  

Account number

2200-03042315-18

 

Note:

  • If any questions during the ordering and payment process, kindly dial hotline +855 96 397 1901 or contact our online shopping channels (Facebook, Instagram).

II. Order confirmation:

  • After successfully placing an order, Customers will receive an order confirmation notice from Ordinaire Cambodia, which is considered an acceptance to enter into a contract for the sale of products from Ordinaire Cambodia.
  • If the order comes with more than one product, after completing the payment, if the Customer wishes to cancel one product in the order or to exchange for another product, please cancel the current order and place a new order.

III. Service Standards:

  • Providing high quality sofa products, guaranteed in terms of durability, color and material.
  • Advise and support customers in choosing products suitable for their needs and space.
  • Ensure professionalism and courtesy in customer service.


Ordinaire Cambodia

Showroom Cambodia: #37, Street 2011, Sensok, Phnom Penh
Hotline: +855 96 397 1901

Ordinaire Vietnam

Flagship Store: 24 Street 2, Him Lam Residence, Tan Hung Ward, District 7, HCMC, Vietnam
Showroom D2: 22 Street 19A, An Phu Ward, District 2, HCMC, Vietnam
Hotline: 0877 368 168

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